Return & Refund Policy
Refunds
We process refunds on a case-by-case basis. Contact us here.
Returns & Exchanges
Not quite what you expected? No problem! We happily accept exchanges as long as the item is in 100% new, resalable condition. This means unworn, unwashed, with original tags still attached, and the packaging strictly intact (not torn or ripped).
How to Exchange Your Item:
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Reach out: Contact us directly via our WhatsApp on 081717327267 or email pazzo@rocketindo.com to start your exchange.
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Send it back: You are responsible for the shipping costs to send the item to our warehouse, as well as the delivery fee for the new item.
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We check & ship: Once the original item reaches our warehouse and passes our condition check, we will send out your replacement (as long as it's in stock!).
Swapping for a Different Item?
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Choosing a cheaper item: You can absolutely do this, but please note that we do not refund the price difference.
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Choosing a pricier item: Just pay the price difference (plus shipping), and it's yours!